Volkswagen India on Friday announced to extend support and services for its customers affected by the floods in the states of Bihar and Assam. It is to be noted that the floods led to nearly 200 lives being lost in both states, while over 1.24 crore people have been affected.
Affected customers in Bihar and Assam can avail free roadside assistance by calling on toll free numbers i.e. 1800 102 1155 or 1800 419 1155. The company is offering a number of special initiatives including roadside assistance and the affected cars would be transported free of cost to the nearest VW dealer.
Speaking on this special initiative, Steffen Knapp, Director, Volkswagen Passenger Cars said, "At Volkswagen, customers are always at the centre of our initiatives. With the states of Bihar & Assam experiencing the torrential floods, causing heavy damage to the vehicles, Volkswagen has taken special measures to ensure customers receive a prompt response to their service requirements.”
“Our team of highly experienced professionals at our dealer partners in both states are working dedicatedly to ensure quality and timely service in order to bring the situation back to normal," he added.
Also, the automaker has issued necessary repair guidelines across dealerships for a standardised repair approach. According to the NDTV’s carandbike, the technical support staff and parts supply chain have also been spruced up to improve the turnaround period for car repairs.
In a statement, the automaker said that the affected customer vehicles will be supported with benefits on the service repair invoice by the Volkswagen dealerships in the respective cities.
Earlier, Volkswagen India had extended support and services for its customers in Mumbai and Kerala among other parts of the country, in case of a natural calamity.
Also, the companies like Tata Motors, Hyundai and Nissan had announced free monsoon car check-up camp. Last month, Yamaha Motor India had also organized 'Pre-Monsoon Check-up Camps'. During the 'Pre-Monsoon Check-up Camps', Yamaha customers availed discounts on helmets, other accessories, periodic service labour charges and periodic service genuine parts.