Country’s largest state-owned bank State Bank of India (SBI) is now educating and warning its account holders about the ongoing viral WhatsApp messages which tricks them and asks their personal information and banking details.
The bank has put out a warning message on its official Twitter handle after receiving few complaints from the customers where they were asked to share their personal details.
The notification says, ‘’The Bank is aware of certain messages being circulated/forwarded via WhatsApp and Social Media, to the effect that our esteemed customers are getting messages advising about an OTP (One Time Password) in respect of a transaction (normally low value) not purported to have been originated by the miscreant’’.
‘’We Would like to reassure our customers that nobody can access your account without the successful validation of 2FA (Two Factor Authentication). As a note of caution, we again request our customers not to share their card, account, bank credentials or OTP at any cost with any individual’’.
As per some reports, these frauds call the customers and convince them to renew their debit or credit card and if the customer agrees for an upgrade, then the fraud asks for their card details like card number, card expiry date, CVV.
Now, they tell the customers that they will receive a link via WhatsApp messages which they need top open it in order to complete the procedure.
Once the user clicks on the link, a malicious app runs in the background with complete knowledge of the account which captures all the OTPs and send it to his phone.
Now, the hacker has it all and loaded with all your card and bank details.
In case, if have already fallen victim to the scam, you can do the following steps:
1. You can call the toll-free number 1-800-111109 and report the fraudulent transaction within three working days to claim a refund from the bank.
2. You can also send an SMS to 9212500888 by typing "Problem" or report on Twitter @SBICard_Connect. The customer care personnel will get back to you