IndiGo hikes fees for cancellation, changes done 3 days before departure

Budget carrier IndiGo has increased its fees for cancellation and particulars changes, which are done in a three-day period before the flight's departure, by Rs 500. The hike in charges will become effective from Thursday midnight. 

"The revision only applies if the change or cancellation is made within 0-3 days of the travel dates. The charges remain the same in case a passenger is making the change four or more days in advance of the travel dates," IndiGo said in a statement.

Once effective, the fees for cancellation and changes made for domestic flights would be Rs 3,500 and Rs 3,000 respectively, if it was done within 0-3 days of the flight's departure.

If the cancellation or detail change is done on a domestic ticket at any time apart from the aforementioned three-day period, the fees would remain at Rs 3,000 and Rs 2,500 respectively, the airline said.

Before this announcement, the airline charged a flat rate of Rs 3,000 and Rs 2,500 for cancellation and detail changes on domestic tickets.

However, for domestic bookings, passengers can make changes or cancellations free of charge within 24 hours of booking, provided they have booked their tickets at least seven days in advance of the scheduled departure.

"We have revised our flight cancellation and change fee effective midnight today. This will help us bring down the last-minute changes to a minimum, enabling better capacity utilisation on-board. Improved processes will help us to continue providing IndiGo's on-time, courteous and hassle-free service at affordable fares," said, William Boulter, Chief Commercial Officer, IndiGo.

For international flights flying within the Indian sub-continent, the fees for cancellation and changes would now be Rs 3,500 and Rs 3,000 respectively, if it is done within the three-day period before the flight's departure.