UP to become first state in India to have its own Twitter-based grievances redressal service

After getting tremendous response on Twitter, Uttar Pradesh Police is going to be the first state police force in the country to have its own Twitter-based grievances redressal service.

“DGP Javeed Ahmad and Twitter Vice President Rishi Jaitley and CEO Rahil Khurshid will launch the service from the state capital tomorrow,” Additional Superintendent of Police, DGP office, Rahul Srivastava told PTI.

“UP will be the first state in the country, where Twitter will be used at all its police stations to redress grievances of people and to have better connect with them,” Srivastava said, adding that earlier such service was launched in Bangalore but it was for limited area.

Twitter service has been launched by Centre for important departments like External Affairs, Railways and Commerce.

About the service, Srivastava said this is Twitter-based customer relation management platform in which through a software complaints would be forwarded to concerned districts a particular code will be generated for a complaint.

Through these codes, complaints will be later tracked, he said, adding, “It will also help command centre (in Lucknow) to know about the status of complaints on a click of a mouse.”

With a view to have better connect with people and help them air their grievances and also to keep a tab on action taken by the police, DGP Javeed Ahmad had issued directives to all the police stations to open twitter accounts.

“The social media platform has become an important and effective tool to reach out to people and connect with them.  Thus, it’s need of the hour to adopt technology and use the platform,” Ahmad said.

DGP has already asked district police chiefs to open twitter accounts in the name of the concerned district police and configure it with respective CUG mobiles of SPs.

“The updates of twitter thus will directly be monitored by the SPs and they will be able to feel the pulse of people and keep a tab on activities of their juniors too,” the DGP said.

For uniformity, the district police have been asked to use design and header used by @Uppolice, which already has 45.9K followers. The state police had last week organised a training session to familiarise the officials with social media and its benefits.