The Central Industrial Security Force (CISF) will conduct a survey across eight major airports, including Delhi and Mumbai, in order to improve their efficiency and assess the performance of its personnel.
The passengers will be asked to respond to a few questions as part of the feedback survey and their suggestions and observations will be analysed and worked upon to revamp the services.
This month-long feedback survey will be carried out at Delhi, Mumbai, Chennai, Bangalore, Kolkata, Hyderabad, Cochin and Guwahati airports.
Apart from four parameters - feeling of being safe and secure, waiting time at security inspection, thoroughness of security inspection and courtesy and attitude to help, the response of various passenger-centric initiative, such as removal of baggage tag stamping at the airports has also been included in the questionnaire, a senior CISF official said.
This is the first time in last four years that the CISF is conducting such a survey. In the survey carried out in 2013 across the 59 airports under CISF security cover, the overall rating had stood at 4.49 out of 5 points on four parameters.
(With PTI inputs)