Vistara said it would be entertaining cancellation with full-refund requests only
Vistara airlines stated on Wednesday that no cancellation fee would be charged if a ticket has been booked to or from Amritsar, Jammu, Srinagar or Leh for travel up to March 31. For those passengers who could not make it to the airport to fly "to or from" the aforementioned cities on Wednesday, the airline said it is waiving the no-show fees and providing full refund. "For customers booked to or from Amritsar, Jammu, Srinagar or Leh for travel up to March 31, 2019, we are offering free cancellation with full refund," Vistara said in a Twitter post on Wednesday night.
"For those who want to cancel their bookings to or from these cities for travel up to March 31, please email your request along with PNR details and phone contact...We will strive to respond to all such requests within 4 hours, between the hours of 7am and 11pm," the airline said.
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Vistara said it would be entertaining cancellation with full-refund requests only. "We will not be accepting any date change requests for these flights within the period specified."
The airline said that it would provide free cancellation and a full refund for travel up to March 31 for armed forces personnel who have bookings on any route.
The Indian government has closed several airports close to the Line of Control (LoC) for commercial traffic. According to government sources, flights to Jammu, Srinagar, Chandigarh, Leh, Amritsar, Pathankot, Dehradun and Dharamshala have been suspended till further notice. "The civilian air traffic has been suspended temporarily in view of the emergency," an official of the Airport Authority of India told news agency PTI. Official sources said that the entire airspace north of Delhi has been vacated.
Pakistan has also closed its airspace for commercial flights and suspended flight operations across major airports. Pakistan has shut down all its airport after India shot down Pakistan Air Force’s F-16 fighter jet after an airspace violation in Jammu and Kashmir’s Nowshera sector on Wednesday morning. "All Pakistan airports have been shut down. Flight operations have been suspended in Multan, Islamabad, Lahore, Sialkot, and Faisalabad,” news agency ANI reported.
Canada's flag carrier Air Canada on Wednesday temporarily suspended its flights to India due to the closure of Pakistani airspace.