Keeping in view, the increasing number incidents where troopers took to social media to file their complaints, Home Minister Rajnath Singh on Thursday mobile app for grievance redressal for central paramilitary personnel.
“Now I am only a click away,” Singh said after launching the app. He asked the personnel to send their grievances directly to his ministry.
Singh told that efforts were being made by his ministry to avail compensation of at least Rs 1 crore to the family of every trooper who was killed in action
It has been four months to the incident when BSF jawan Tej Bahadur Yadav complained about alleged bad quality food that was being served to troops, on social media and now a centralized app for five Central Armed Police Forces (CAPFs) of CRPF, BSF, CISF, ITBP, SSB besides the Delhi Police has been launched.
The minister, however, said he had proposed such an app for troops during the annual conference of Directors General and Inspectors General of Police in Hyderabad in 2016.
“I had expressed my desire to connect with the jawans of these forces...I had said we should do something for them. There is a provision for solving the problems of the personnel within their respective forces but there are some issues or problems where the help of the MHA (Ministry of Home Affairs) is required.
“You can now send your grievances directly to MHA. Now, I am only a click away. I assure you that I will review the status of grievances sent by jawans to MHA every month,” Singh said after the launch of the app at a BSF facility in New Delhi.
An exclusive ‘BSFMyApp’ was also launched for the personnel of the Border Security Force. Jawans will also be able to register their complaints and get the details about their pay, provident funds and deputation among others.
Mobile and internet connectivity is essential for the functioning of such apps, he said but deplored that many parts of the country face connectivity issues.
Prime Minister Narendra Modi has promised that mobile services will reach every area of the country very soon, he said. “We are working towards it,” he said.
(With PTI inputs)