Zomato apologises after family finds ‘plastic fibre’ in paneer dish

A family in Maharashtra’s Aurangabad was in for a shocking treat after they ordered paneer dishes from food delivery company Zomato and found plastic fibre in the food items. Sachin Jamdare alleged that there was plastic fibre in the paneer dishes he had ordered. He told news agency ANI, "I ordered chilly paneer, paneer masala for my children. When we started eating, my daughter told me that the paneer was very hard and her teeth were hurting while chewing. When I tasted it, I found fibre.''

When he when to the restaurant to complain about the food, they refused to listen to him. "I was really worried about my children's health. I went to the restaurant to speak with the owner. They did not entertain my issue, saying that maybe Zomato guy did something. I went to the police station and lodged a complaint. I wanted to raise awareness among our countrymen how these people can play with our health for something as little as Rs150," Jamdare added. 

Responding to the incident, Zomato has issued a statement apologising for the incident. "Zomato is deeply committed to food safety, quality, and hygiene. We apologise for the anguish this incident must have caused to our user. We have suspended the restaurant from our platform pending results of the external FDA investigation and in the meanwhile, have refunded the entire amount to the user," the statement read.

A police official confirmed that the complaint has been received and they have sent samples of the food for testing, adding that investigation will be conducted after the results are received.

Last December, a video went viral on the social media where a Zomato delivery person was seen eating food from one of the packets, resealing it and putting it back into the delivery bag. After this incident, the company had issued a statement saying that it would introduce tamper proof tapes and take other precautionary measures to safeguard the quality of the food delivered.

(With inputs from ANI)