Electricity company BSES announced that customers in parts of Delhi will now be able to get their electricity bills on WhatsApp. This service will help customers get duplicate bills, making it the first discom in the national capital to provide such a service. The customers till now could only get a virtual copy of the bill either from the BSES website or their mobile app. The discom in a statement said that consumers can already retrieve a duplicate bill through the BSES website and mobile app and Whatsapp is an addition to its digitisation initiative. The service, which was launched on 23 January, is currently available only for customers in south and west Delhi. Subsequently, the service will be extended to east and central Delhi.
To get a duplicate bill, all a consumer has to do is save the BSES WhatsApp number in their phone’s ‘contacts’ list and send a WhatsApp message by typing #Bill9-digit CA (Customer Account) Number and send it to 9999919123, and the duplicate bill will be WhatsApped,’ it said. ‘To facilitate seamless services on WhatsApp, BSES has integrated this platform with the backend SAP and IOMS platforms,’ the statement added.
However, this is not the first time that BSES has made use of WhatsApp to provide services to their customers. The discom had earlier introduced facilities through which complaints such as “no supply” and “power theft” could be registered on WhatsApp.